FEZ Delivery Company Limited operates as a prominent last-mile logistics company, serving as a pivotal link between businesses and markets. Our primary objectives revolve around fostering tranquility and cultivating trust. With an unwavering commitment to excellence, we strive to become the preferred preference for customers, employees, and investors on a global scale. To achieve this, our strategic focus entails nurturing growth within our profitable core logistics sector while expediting digital transformation across all business aspects. Through streamlined business methodologies, corporate engagement, and training initiatives, we actively contribute to enhancing the global landscape. Title: Customer Service Officer Location: Lagos Employment Type: Full-time Job Description \tAnswering phone calls in a polite and professional manner. \tIdentify and assess customers’ needs to achieve satisfaction. \tCollating and sending weekly reports. \tBuild sustainable relationships and trust with customer accounts through open and interactive communication. \tEnsure that customers’ refunds are done within 24- 72 hrs. \tEnsure that customer’s response time must not exceed 10 minutes. \tProviding feedback on the efficiency of the customer service process. \tEnsure customer satisfaction and provide professional customer support. \tResponding to customer service issues in a timely manner. \tManage large amount of incoming phone calls. Requirements \tCandidates should possess a Bachelor's Degree or HND qualification with 2 - 5 years work experience. Salary N120,000 / month. Deadline: Not Specified. How to Apply: Interested and qualified candidates should Click Here to apply online Note: Only qualified candidates will be selected.