Global Quest Human Resources Consults & Services is a management Consultancy firm that provides excellent service to her numerous clients across the globe. Title: Customer Relation Executive Location: Opic/Mowe/Shagamu/Ijebu Ode - Ogun Employment Type: Full-time Job Description \tManage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service \tEnsure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers \tEnsure matching of carers to clients to match the needs of the client and arrangement of introductions \tUnderstand and deliver your KPI's and SLA's specifics \tEnsure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined \tMaximise on every opportunity ensuring the client/carer receives outstanding service \tEnsure all system records are up to date and accurate \tPartner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy \tManage teams of customer escalation. Requirements \tCandidates should possess an OND / HND qualification with 1 - 5 years relevant work experience. Salary N50,000 - N70,000 Monthly. Deadline: 20th May, 2023. How to Apply: Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the email.