Pad-Up Creations assumes the forefront as the primary manufacturer of washable and reusable sanitary pads across Africa. Functioning as a socially-driven enterprise, our mission is rooted in providing enduring resolutions to the menstrual challenges encountered by girls and women from rural and low-income backgrounds in the African context. Title: Customer Support Officer Location: Minna, Niger Employment Type: Full-time Job Description \tWe are looking for an experienced Customer Service Officerwho is passionate about our mission. \tThe ideal candidate will helprepresents ourbusiness as a client support person. Job Responsiblities \tManagelargeamounts of incoming phone calls \tGenerate sales leads \tIdentify and assess customers’ needs to achieve satisfaction \tBuild sustainable relationships and trust with customer accounts through open and interactive communication \tProvide accurate, valid and complete information by using the right methods/tools \tMeet personal/customer service teamsales targets and call handling quotas \tHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution \tKeep records of customer interactions, process customer accounts and file documents \tFollow communication procedures, guidelines and policies \tTake the extra mile to engage customers \tRespond to customer queries in a timely and accurate way, via phone, email or chat \tIdentify customer needs and help customers use specific feature Job Qualification and Requirements \tMinimum Qualification: BSc./ HND \tExperience: Mid level \tAs well as formal qualifications, you should have these attributes: \tAttention to detail - being careful about detail and thorough in completing work tasks \tStrong analytical / problem solving skill. \tPersuasive Speaking Skills. \tClear communication skills \tEmpathy \tAbility to work collaboratively with all business units across the company \tAmongs other skills. Deadline: 31st August, 2023. How to Apply: Interested and qualified candidates should send their CV to: firstname.lastname@example.org using "Application for Customer Support Officer" as the subject of the email. Note: Candidates must be willing to relocate to Minna, Niger State.