Whoosh NG is a successful logistics company in Lagos State with one of the top operational methods, structure, and outlook in the SME category. Whoosh NG has fulfilled over 20,000 deliveries locally and abroad in its three years of operation. Whoosh NG, on the other hand, is transitioning from the traditional business arena to become a Logistics Technology Company. Title: Customer Relations Specialist Location: Ikeja, Lagos Employment Type: Full-time Responsibilities \tResponsible for the overall customer service excellence, service quality and customer relationship. \tSustain and consolidate customer relationship, retentions and value. \tDrive customer retention strategies and improve customer loyalty. \tApproach and manage customer crisis in an objective manner. \tRespond to customers requests, queries and concerns. \tExcellent multitasking skills and versatility with CRM softwares. Job Requirements \tExcellent verbal and written communication skills \tEmotional intelligence as a skill. \tPeople and problem-solving skills Qualifications \tMinimum of a B.Sc / HND in any discipline. \tPrevious customer service or call center experience required. \tLogistics experience preferred but not required \tMust be living around Ikeja / Ogba / Magodo and environs \tMust be willing to resume immediately. Deadline: 18th August, 2023. How to Apply: Interested and qualified candidates should send their CV to: firstname.lastname@example.org using "Customer Service Specialist" as the subject of the mail.