Company Info

Mid sized business

1 to 50 Employees

Teleperformance in Nigeria is the only global CX outsourcer that operates in Nigeria the biggest English-speaking African country, with the largest internet & mobile telephony population.

Teleperformance in Nigeria is the only global CX outsourcer that operates in Nigeria the biggest English-speaking African country, with the largest internet & mobile telephony population.

Job Title: Customer Support Specialist

Location: Victoria Island, Lagos

Employment Type: Full-time

Job Responsibilities

  • Managing large amounts of inbound and outbound tickets in a timely manner.
  • Following contact center “scripts” when handling different topics.
  • Identifying customers’ needs, clarifying information, researching issues, and providing solutions.
  • Connecting with customers via phone/email/chat/or social media to resolve their questions or concerns.
  • Calmly attempting to resolve and de-escalate any issues.
  • Escalating interactions when necessary and appropriate.
  • Responding to requests for assistance and/or possible processing payments.
  • Tracking all tickets related information for auditing and reporting purposes.
  • Providing feedback on ticket issues
  • Upselling if required.
  • Performing other duties that may be assigned.

Job Specification

  • Bachelor’s Degree / HND / NCE / OND qualification
  • Fluent level of English (minimum C1)
  • 1 – 2 years of experience in a similar role.
  • Enjoy servicing clients with knowledge, expertise, and a spark.
  • Must have completed NYSC.

Work Schedule:

  • Workdays: 24/7 operation – Weekends and Public Holidays Inclusive.
  • You are entitled to 2 days off every week, although days off may not always fall on Saturdays and Sundays.
  • Work Hours: 8 hours per day
  • Shift Work: Morning, Afternoon, or Night Shift.

Salary
N130,000 – N150,000 monthly.

Benefits:

  • 20 Days of Annual Leave
  • 12 Days of Sick Leave yearly
  • HMO & Pension.

Application Closing Date
30th April, 2025.

How to Apply: Interested and qualified candidates should Click Here to apply online