Account Director at Alfred & Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution-based companies. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms, which have been streamlined to meet our customers’ needs.

Job Title: Account Director

Location: Lagos

Employment Type: Full-time

Job Objectives

• The ideal candidate is a strategic thinker, strong leader, and expert relationship builder with a deep understanding of marketing solutions and business development within an agency setting.

Key Responsibilities
Strategic leadership:

• Develop and execute the account management strategy to achieve the agency’s revenue growth targets.
• Build, lead, and inspire a high-performing account management team that aligns with our growth objectives.

Client Relationship Management:

• Partner with the leadership team to define client growth strategies and implement scalable processes to achieve them.
• Foster strong, trusted relationships with key clients, becoming a strategic advisor and partner to their business.
• Oversee the delivery of exceptional client experiences, ensuring consistent satisfaction and alignment with client objectives.
• Identify and capitalize on opportunities to upsell and cross-sell services that deliver added value to clients.

Revenue Growth:

• Work closely with the business growth, account management, strategy and performance marketing teams to develop strategies for upselling to existing clients and securing new business.
• Collaborate with finance and operations to establish pricing structures, contracts, and OKRs that align with profitability goals.

Team Leadership and Development:

• Monitor and report on revenue performance, providing actionable insights to the leadership team.
• Recruit, develop, and retain top talent within the account management team.

Operational Excellence:

• Provide regular coaching, mentoring, and training to foster a culture of accountability, growth, and innovation.
• Set performance expectations and establish KPIs to track team and individual success.
• Develop and implement best practices for account management processes, workflows, and tools.

Market Insights and Innovation:

• Collaborate with project management teams to ensure all client engagements are scoped, managed, and executed efficiently, staying on time and within budget.
• Proactively address and resolve client escalations, maintaining high levels of satisfaction.
• Collaborate with creative, Head of Innovation, and strategy teams to ensure client campaigns are cutting-edge and results-driven.

Required Qualifications

• BSc Degree in business administration, marketing
• MSc in Marketing, business development or professional certification with a relevant body.
• CIM Certification at the highest level.

Relevant Experience:

• Minimum 8-10 years of experience in account management or client services, with at least 5 years in a leadership role.
• Proven track record of managing multi-million-pound accounts and delivering significant revenue growth.
• Deep knowledge of performance marketing (Ads on Google, Meta and Youtube).
• Experience in a growth-focused marketing agency or similar fast-paced environment is essential.
• Strong understanding of contract negotiation, SOW creation, and client retention strategies.
• Expertise with CRM platforms, project management tools, and performance tracking systems.

Application Closing Date
Not specified.

How to Apply: Interested and qualified candidates should send their tailored CV to: [email protected] using the job title as the subject of the mail.