Admin/Communications Personnel at Mofari

Mofari is a womenswear regal fashion brand. As a brand that has spent over a decade in Nigerian fashion, our label Mofari has thrived through the industry’s many transitions by ignoring the trends and the whims of the market and focusing on creating timeless design in line with our house codes of structure, flattering silhouettes, versatility with design, easy-to-maintain fabric choices and our intricate craftsmanship. These house codes all culminate to create art pieces that offer an impeccable fit with svelte tailoring. At Mofari we embrace maximalism, and work with techniques that elevate designs and silhouettes. We want our clothes to evoke a feeling of closeness, for each piece to become intricately intertwined with strong memories.

Job Title: Admin/Communications Personnel

Location: Yaba, Lagos

Job Type: Full-time

Job Description

• We are looking for a motivated, organised and friendly individual to join our team. Someone who will provide comprehensive administrative and communication support ensuring efficient and effective office operations where needed .

Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Prepare reports, presentations, and other documents
• Assist with social media management and content creation.
• Facilitate effective communication between departments and stakeholders
• Acknowledging and resolving customer complaints.
• Excellent knowledge of our products to be able to solve customer issues.
• Ensuring all customer orders are processed efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times
• Handle correspondence, including emails, phone calls, and general office communication .
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
• Handle confidential information with discretion.
• Perform other duties as assigned.

Requirements

• Candidates should possess a Bachelor’s Degree qualification with at least 1 year work experience.
• Candidate must reside in Lagos
• Must have completed National Youth Service Corps (NYSC)
• Proven customer support experience
• Must speak and write crisp and clear English
• Must be able to work on some weekends and holidays
• Should be willing to work with the company long term.
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent communication, written and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• Experience with data entry and filing systems.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with social media management and content creation is a plus.
• Ability to work independently and as part of a team.

Application Closing Date
31st March, 2025.

How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.