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Agent Relationship Officer (ARO) at Accelerex Network Limited

Company Info

Accelerex Network Limited is a Nigerian agent network management service with the goal of increasing financial inclusion in the country by offering the underserved innovative, user-friendly, and accessible financial service solutions through a network of the most effective agents.

Title: Agent Relationship Officer (ARO)

Location: Gombe

Job Summary

  • Sale of RexAgent product and services
  • Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.

Duties / Responsibilities

  • Onboarding of new viable agents/merchants on RexAgent platform within the location of coverage
  • Sales of all RexAgent products and services to customers and drive the usage daily to achieve set goal.
  • Provision of first level support to agents/merchants to ensure retention of agent transactions.
  • Ensure visitation of all agents at least once a month to monitor transaction, reconfirm presence in location and to discuss other RexAgent business needs.
  • Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents.
  • Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited.
  • Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through.
  • Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution.
  • Prompt replacement of terminals in cases of fault to retain agent relationship.
  • Drive the growth of the business to achieve the required revenue.
  • Monitor, track and manage allocated expenditure. Ensure usage of what it is required.
  • Ensure the submission of daily and weekly report to manage for review and collation for management decision.
  • Any other assignment given by management or line manager.

Job Requirements

  • Minimum education level – OND in any accredited and reputable institution
  • A minimum of 2 years’ working experience in any sales and customer-facing role
  • Relevant industry experience is an added advantage.

Deadline: 30th June, 2023.

How to Apply: Interested and qualified candidates should send their updated CV and Application to: [email protected] using the Job Title as the subject of the mail.

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