Company Info
Mid sized business
1 to 50 Employees
Outsource Nigeria is a complete human resources firm that specialises in offering outsourced turnkey manpower solutions to developing businesses. Our solutions include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations, which include management and field/phone/automated personnel. Outsource Nigeria's prosperity is built around its people.
Outsource Nigeria is a complete human resources firm that specialises in offering outsourced turnkey manpower solutions to developing businesses. Our solutions include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations, which include management and field/phone/automated personnel. Outsource Nigeria’s prosperity is built around its people.
Title: Entry-Level Customer Care Agent
Location: Surulere, Lagos
Employment Type: Full-time
Description
- We are looking for skilled and enthusiastic entry-levelcustomer Care Agents to join our dedicated team. As an Intermediate Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance.
- You’ll interact with customers via [phone/email/chat], addressing inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities
- Respond to customer inquiries via [phone/email/chat] in a timely and professional manner.
- Identify and assess customer needs to provide appropriate solutions and assistance.
- Resolve customer issues and escalate complex problems to the appropriate department.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with cross-functional teams to improve customer satisfaction and service efficiency.
- Stay informed about product updates, promotions, and company policies.
Requirements
- One year experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Empathetic and customer-focused approach.
- Familiarity with MS Word, Excel, Power PowerPoint software/tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Applicant MUST reside around Surulere and its environs
Deadline: 30th April, 2024.
How to Apply: Interested and qualified candidates should submit their Resumes to: [email protected] using “Entry Level Customer Care Agents” as the subject of the mail.