Assistant Head of Operations at The Bridge Business Solutions Limited

Lagos

Company Info

Mid sized business

1 to 50 Employees

The Bridge Business Solutions Limited - Our customer in the banking business is now searching properly qualified persons to fill the following position:

The Bridge Business Solutions Limited – Our customer in the banking business is now searching properly qualified persons to fill the following position:

Title: Assistant Head of Operations

Location: Lagos

Employment Type: Full-time

Overview

  • Are you interested in joining a leading bank that rewards performance and empowers employees?
  • They are looking for result driven and passionate bankers interested in joining the Retail Operations team.

Responsibilities

  • Ensure strict adherence to all service standards and Service Level Agreements (SLAs) based on the Bank’s customer segmentation model and ensure customized and fast tracked service to Priority customers.
  • Assist in the migration of customers to alternate channels, ensure the optimization and functionality of these channels (e-branches, self service channels, etc.) and liaise with respective units to ensure limited downtime.
  • Ensure resource prioritization at the branch in line with the Bank’s service delivery and customer segmentation model.
  • Deepen existing and prospective relationships and perform sales of the Bank’s Personal and Business Banking products through cross/ up selling activities.
  • Proactively monitor transaction activity and maintain accurate, well segmented customer files; maintain zero tolerance for inactive/dormant accounts and account closure.
  • Proactively seek customer feedback and identify service improvement areas and opportunities.
  • Ensure documentation in deposit and withdrawal instruments are complete and accurate.
  • Ensure validity of all instruments used in conducting transactions.
  • Verify daily balance on CBN Statement of accounts.
  • Authorize and approve transactions in line with the Bank’s approval limits.
  • Monitor till balances and provide funds as appropriate while ensuring cash-in-till exposure is within approved insurance limit.
  • Manage daily cash levels in the bulk room and vault and ensure branch cash requirements are met.
  • Monitor inter-branch cash movements/requirements and ensure adherence to all control procedures for cash movement.
  • Ensure the cash limit of the branch is not exceeded and ensure the prompt transfer of excess cash from the vault in conjunction with bullion service.
  • Ensure same day resolution of service issues and escalate as required.
  • Responsible for the end of day balancing and reconciliation of accounts as well as same day resolution of issues.
  • Supervise activities of tellers and provide relevant on-the-job trainings.
  • Ensure prompt reconciliation of GLs and resolution of exceptions.
  • Ensure branch returns are rendered to Head Office on a timely basis.
  • Assist in the preparation of relevant management information reports.
  • Ensure strict compliance with internal policies, procedures and controls.
  • Ensure compliance with all regulations and statutory requirements.
  • Act as the stand-by in the absence of the Retail Operations Head.
  • Perform other duties as assigned by Retail Operations Head.

Qualifications

  • First Degree in any discipline.
  • Relevant MBA or Master’s degree in banking, finance or accounting will be an added advantage.
  • Relevant professional qualification will be an added advantage (CIBN, ACCA, ICAN)

Experience:

  • Minimum of 1- 3years experience in a bank / financial institution with experience in banking operations

Skills:

  • Demonstrated knowledge and understanding of banking operations (domestic and international).
  • Excellent administrative skills.
  • Excellent people management skills.
  • Excellent customer service and relationship management skills.
  • Demonstrated negotiation skills.
  • Excellent oral & written communication.
  • Demonstrated proficiency in documentation and transaction processing skills.
  • Understanding of retail strategy, customer segmentation and service delivery requirements

Requirements:

  • Enterpreneurship
  • Analytical Skills
  • Problem Solving
  • Innovation
  • Team Building
  • Interpersonal Skills
  • Conflict Management
  • Coaching
  • Leadership
  • Organization & Cordination Skills.

Deadline: 4th April, 2024.

How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.

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