Assistant Head of Operations at The Bridge Business Solutions Limited

The Bridge Business Solutions Limited – Our customer in the banking business is now searching properly qualified persons to fill the following position:

Title: Assistant Head of Operations

Location: Lagos

Employment Type: Full-time

Overview

• Are you interested in joining a leading bank that rewards performance and empowers employees?
• They are looking for result driven and passionate bankers interested in joining the Retail Operations team.

Responsibilities

• Ensure strict adherence to all service standards and Service Level Agreements (SLAs) based on the Bank’s customer segmentation model and ensure customized and fast tracked service to Priority customers.
• Assist in the migration of customers to alternate channels, ensure the optimization and functionality of these channels (e-branches, self service channels, etc.) and liaise with respective units to ensure limited downtime.
• Ensure resource prioritization at the branch in line with the Bank’s service delivery and customer segmentation model.
• Deepen existing and prospective relationships and perform sales of the Bank’s Personal and Business Banking products through cross/ up selling activities.
• Proactively monitor transaction activity and maintain accurate, well segmented customer files; maintain zero tolerance for inactive/dormant accounts and account closure.
• Proactively seek customer feedback and identify service improvement areas and opportunities.
• Ensure documentation in deposit and withdrawal instruments are complete and accurate.
• Ensure validity of all instruments used in conducting transactions.
• Verify daily balance on CBN Statement of accounts.
• Authorize and approve transactions in line with the Bank’s approval limits.
• Monitor till balances and provide funds as appropriate while ensuring cash-in-till exposure is within approved insurance limit.
• Manage daily cash levels in the bulk room and vault and ensure branch cash requirements are met.
• Monitor inter-branch cash movements/requirements and ensure adherence to all control procedures for cash movement.
• Ensure the cash limit of the branch is not exceeded and ensure the prompt transfer of excess cash from the vault in conjunction with bullion service.
• Ensure same day resolution of service issues and escalate as required.
• Responsible for the end of day balancing and reconciliation of accounts as well as same day resolution of issues.
• Supervise activities of tellers and provide relevant on-the-job trainings.
• Ensure prompt reconciliation of GLs and resolution of exceptions.
• Ensure branch returns are rendered to Head Office on a timely basis.
• Assist in the preparation of relevant management information reports.
• Ensure strict compliance with internal policies, procedures and controls.
• Ensure compliance with all regulations and statutory requirements.
• Act as the stand-by in the absence of the Retail Operations Head.
• Perform other duties as assigned by Retail Operations Head.

Qualifications

• First Degree in any discipline.
• Relevant MBA or Master’s degree in banking, finance or accounting will be an added advantage.
• Relevant professional qualification will be an added advantage (CIBN, ACCA, ICAN)

Experience:

• Minimum of 1- 3years experience in a bank / financial institution with experience in banking operations

Skills:

• Demonstrated knowledge and understanding of banking operations (domestic and international).
• Excellent administrative skills.
• Excellent people management skills.
• Excellent customer service and relationship management skills.
• Demonstrated negotiation skills.
• Excellent oral & written communication.
• Demonstrated proficiency in documentation and transaction processing skills.
• Understanding of retail strategy, customer segmentation and service delivery requirements

Requirements:

• Enterpreneurship
• Analytical Skills
• Problem Solving
• Innovation
• Team Building
• Interpersonal Skills
• Conflict Management
• Coaching
• Leadership
• Organization & Cordination Skills.

Deadline: 4th April, 2024.

How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.