Banker, Personal at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Job Title: Banker, Personal

Job Ref ID: 80414288A-0001

Location: Minna, Niger

Job type: Full-time

Job Description

• Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
• Provide an efficient personal banking service and support to a portfolio of branch-based clients across the gold, silver and blue segments.
• Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
• Provide customers at the branch with basic day-to-day services.

Key responsibilities

• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
• Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests.
• Assist with migration to facilitate the migration of customers to self-service channels where appropriate.

Qualifications

• Minimum of a B.Sc / B.A / B.Tech in any course.

Experience:

• 0-2 years banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully.

Additional Information:
Behavioural Competencies:

• Checking Things
• Convincing People
• Developing Expertise
• Establishing Rapport
• Following Procedures
• Team Working
• Thinking Positively.

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking).

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click here to apply online