Banker, Personal at Stanbic IBTC Bank

Niger

Stanbic ibtc bank

Company Info

Large organization

200 + Employees

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Job Title: Banker, Personal

Job Ref ID: 80414288A-0001

Location: Minna, Niger

Job type: Full-time

Job Description

  • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
  • Provide an efficient personal banking service and support to a portfolio of branch-based clients across the gold, silver and blue segments.
  • Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
  • Provide customers at the branch with basic day-to-day services.

Key responsibilities

  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
  • Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
  • Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests.
  • Assist with migration to facilitate the migration of customers to self-service channels where appropriate.

Qualifications

  • Minimum of a B.Sc / B.A / B.Tech in any course.

Experience:

  • 0-2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

Additional Information:
Behavioural Competencies:

  • Checking Things
  • Convincing People
  • Developing Expertise
  • Establishing Rapport
  • Following Procedures
  • Team Working
  • Thinking Positively.

Technical Competencies:

  • Application & Submission Verification (Consumer Banking)
  • Banking Process & Procedures
  • Client Acceptance & Review
  • Customer Understanding ( Consumer Banking)
  • Product Knowledge (Consumer Banking).

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click here to apply online

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