Company Info
Large organization
200 + Employees
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Job Title: Banker, Personal
Job Ref ID: 80414288A-0001
Location: Minna, Niger
Job type: Full-time
Job Description
- Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
- Provide an efficient personal banking service and support to a portfolio of branch-based clients across the gold, silver and blue segments.
- Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
- Provide customers at the branch with basic day-to-day services.
Key responsibilities
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
- Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
- Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests.
- Assist with migration to facilitate the migration of customers to self-service channels where appropriate.
Qualifications
- Minimum of a B.Sc / B.A / B.Tech in any course.
Experience:
- 0-2 years banking experience, preferably interfacing with customers.
- Strong relationship management background.
- Experienced in upholding the highest levels of service.
- Experience in completing credit applications successfully.
Additional Information:
Behavioural Competencies:
- Checking Things
- Convincing People
- Developing Expertise
- Establishing Rapport
- Following Procedures
- Team Working
- Thinking Positively.
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Product Knowledge (Consumer Banking).
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should Click here to apply online