Company Info
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, and enterprise services.
We are recruiting to fill the position below:
Job Title: Business Solutions Manager – North Region
Location: Lagos
Job type: Full-time
Job Description
- Provides the required and much-needed Pre-sales, Technical, and Operations support to the Enterprise Services Business for efficient and timely Service delivery within the service value chain.
Job Responsibilities
Prompt and effective solution delivery:
- Responsible for initial Solution Design and client information gathering (including pre-installation site survey) for all Enterprise Projects.
- Coordinate with 3rd Party Vendors in order to deploy Enterprise Solutions and for Enterprise Core Network Maintenance and Support.
- Coordinate closely with the Enterprise Support Team for trouble ticket resolutions, logging, and closure. Also, coordinate with the Enterprise Sales team concerning the submission of proposals to clients.
- Attend technical sales meetings along with Sales Managers in order to capture clients’ requests for service provisioning.
- Keep a project tracker for all ongoing Enterprise services implementation from Order to Completion in close coordination with the Network and Provisioning team and publish such tracker periodically (Daily, Weekly, or forthrightly) for the benefit of the sales and enterprise team.
Strong Support Structure:
- Monitors all alarms and measurable parameters on the Enterprise network monitoring Application/Tools in order to compile a weekly/Monthly KPI report including bandwidth utilization.
- Drive the resolution of all Enterprise Link Outages and faults in coordination with the Enterprise Operations Team with regular updates on resolution paths and action plans.
- Supervise and ensure proper quality assurance on all 3rd party installations on Enterprise Client sites.
- Coordinate the technical support activities of 3rd Party vendors both during and after Enterprise Service Implementation.
- Assist in the Resolution of all client outages push repeat issues to the problem management team for prompt fixes and compile weekly Fault resolution reports to track service reliability trends. Carry out and track spares as part of ensuring MTTR when replacement items are required at CPE as a subset of outage resolution on the client site.
Service level agreement compliance:
- Ensure Compliance with the MTTR Clause in the contractual agreement with clients through proactive monitoring of service activity on each account.
- Minimize churn through effective management of customers and organizing Service review meetings at intervals.
- Ensures prompt resolution of Network-related issues in order to maintain the maximum service availability. (Avoid penalty payouts /Unnecessary Revenue deduction).
- Confer with the SLA performance manager and compile all outage reports for Enterprise managed accounts and make them available to Enterprise Sales Account Managers for reconciliation of such reports with the customers when required.
- Assist with other documentation which might be required to keep track of (Enterprise service catalogue) – Enterprise circuits and database including Technical and commercial details.
Educational Requirements
- Bachelor’s Degree in Computer Science, Engineering, Electrical Electronics with Computing Option, or any other IT-related courses.
- Professional qualifications in Networking such as CCNA, CCNP, or higher will be an added advantage.
- ITILv3 and any service management exposure are desirable.
Required Experience & Skillsets:
- Five to Seven (5-7) years of work experience with three to four (3-4) years of relevant experience in
- Telecom Industry: two (2) which have to be at the supervisory level.
- Relevant experience in IT/telecom enterprise services networking environment will be preferred. Good Sales techniques overview and exposure.
- Extensive knowledge of Microsoft Office suite (MS Project, Word, Excel, Visio and PowerPoint) will be required.
- Good knowledge of Agile or any process improvement techniques.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
CLICK HERE TO APPLY