Business Support Engineer at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

Job Title: Business Support Engineer

Job Identification: 304

Location: Lagos

Employment Type: Full Time

Job Description

• The main activities of the RAN Business Support Function will be to support Airtel RAN customer complains quick resolutions and improve revenue.
• Support in design, monitoring, troubleshooting, wireless networking, configuration, routing, and load balancers.
• Strong ability to lead a RAN team, communicate with all levels of the organization, and anticipate potential problems, and solutions for potential and occurring issues, is required.
• This is a fast-paced environment that require quick thinking, and rapid solutions.

Responsibilities
RAN Implementation & Support:

• Maintains and implement RAN “BSC/RNC/Node B/RBS” environment by providing onsite hardware and software system support; identifying system improvements; upgrading, installing, and configuring systems; monitoring system performance.
• Support to reach quality performance of RAN equipment in Airtel network.
• Support daily business operations performed by RAN Engineers during the resolution of critical matters.

RAN Planning & Optimization:

• Coordinates with Planning, Optimization and Performance section for all required configuration changes.
• Ensure the availability of RAN network of Airtel
• Handling of emergencies outages in RAN domain “BSC/RNC/NodeB/RBS”
• RAN “BSC/RNC/NodeB/RBS” recovery from major failure.]

Network Operations:

• Manage all network operation and maintenance tasks related RAN for Airtel Network.
• Organize the activities with other stakeholders in order to meet Airtel’s requirements.
• Implementation of urgent network changes to meet network KPIs and improve revenue.
• To implement effective monitoring procedures
• Daily routine maintenance and performance on the network
• Supporting field engineers in troubleshooting daily Node-B and RBS faults when required
• BSS support
• Spare parts management
• Special operations project delivery.

Qualifications

• A minimum of 8 years work experience in the Telecoms environment
• Product knowledge within the indicated solution area
• Knowledge about Ericsson business processes and organization.
• Good knowledge about RAN design and dimensioning.
• Good Knowledge on IP Networking and design
• Good Knowledge on network evolution and standards bodies 3GPP, ITU.
• Must have good and strong telecommunications radio knowledge in RAN domain
• Strong problem solving and decision-making skills
• Ability to draw conclusions from complex technical data
• Excellent product/services knowledge within the area of responsibility (including working knowledge)
• Knowledge about our competitor’s product/services within the area of responsibility
• Very good computer literacy
• Strong analytical capabilities and troubleshooting
• Strong problem solving and decision making skills
• Ability to draw conclusions from complex technical data
• Excellent product/services knowledge within the area of responsibility (including working knowledge)
• Knowledge about our competitor’s product/services within the area of responsibility
• Very good computer literacy
• Strong analytical capabilities and troubleshooting
• Strong customer orientation
• Ability to command the attention and respect of senior personnel in the customer
• Good Ericsson organisation knowledge
• Customer knowledge about internal as well as external customers and awareness of their situation and needs.
• General Process knowledge – to be familiar with Ericsson’s processes and procedures and to have the knowledge of processes outside the own field of expertise.
• Business knowledge – to have knowledge in business and financial awareness to ensure understanding of the implications of revenues.

Application Closing Date
22nd January, 2025.

How to Apply: Interested and qualified candidates should Click Here to apply online