Company Info
Skyline International Tourism and Hospitality Ltd (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria.
Skyline International Tourism and Hospitality Ltd (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is the fastest-growing F&B company in Nigeria.
Job Title: Call Center Agent
Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time
Job Brief
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
- The successful candidate will be able to accept ownership for effectively solving customers issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements and Skills
- High school degree
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
Salary
- N80,000 – N100,000 monthly.
Application Closing Date
14th July, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the mail.