Call Center Manager at Egatee

Company Info

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Egatee is the No. 1 B2B E-commerce high tech platform company in Africa, the head office is in Hong Kong China. we are operating well in Uganda, Ghana,Cote’ d’ Ivoire and India.

Title: Call Center Manager

Location: Lagos

JOB BRIEF

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

SKILLS

  • Communication skills
  • Problem-Solving
  • Results-driven
  • Excellent customer service

Responsibilities

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management

Requirements

  • At least 2 years of Proven experience as call center manager, supervisor or similar position
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Positive and patient
  • B.Sc/HND in a relevant discipline will be appreciated
  • Call Center certification or equivalent qualification is a plus

Deadline: Mar 30, 2023.

How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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