Company Info
Mid sized business
1 to 50 Employees
DKT International is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention.
DKT International is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention. We have a challenging and inspirational mission to improve family planning in Nigeria through social marketing and promotion/ distribution of our products.
Job Title: Call Centre Agent
Location: Lagos
Employment Type: Full-time
Key Accountabilities/Responsibilities
- Manage inbound and outbound customer calls in a timely manner
- Provide accurate and satisfactory answers to family planning related queries and concerns
- Identify and escalate priority issues and report to the high-level management
- Guide callers through family planning methods, navigating the company site or using the products or services
- Following call centre “scripts” when handling topics on family planning/sexual reproductive health
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Following up with customer calls where required
Qualification / Experience
- OND / HND / BSC in any related field.
- 1 – 2 years of experience in a customer support role.
- Strong verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Exceptional interpersonal and rapport buildingskills.
- Computer literacy.
- In-depth knowledge of a company’s products and/or services.
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to communicate in English. Priority will be given to candidates who can speak any of the three most common Nigerian languages (Hausa, Yoruba, Igbo, and Pidgin)
- Familiarity with CRM systems and practice.
Application Closing Date
6th June, 2025
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Call Centre Agent – Lagos” as the subject of the email.