Call Centre Agent at DKT International

Lagos

Dkt

Company Info

Mid sized business

1 to 50 Employees

DKT International is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention.

DKT International is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention.  We have a challenging and inspirational mission to improve family planning in Nigeria through social marketing and promotion/ distribution of our products.

Job Title: Call Centre Agent

Location: Lagos

Employment Type: Full-time

Key Accountabilities/Responsibilities

  • Manage inbound and outbound customer calls in a timely manner
  • Provide accurate and satisfactory answers to family planning related queries and concerns
  • Identify and escalate priority issues and report to the high-level management
  • Guide callers through family planning methods, navigating the company site or using the products or services
  • Following call centre “scripts” when handling topics on family planning/sexual reproductive health
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Following up with customer calls where required

Qualification / Experience

  • OND / HND / BSC in any related field.
  • 1 – 2 years of experience in a customer support role.
  • Strong verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Exceptional interpersonal and rapport buildingskills.
  • Computer literacy.
  • In-depth knowledge of a company’s products and/or services.
  • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
  • Ability to communicate in English. Priority will be given to candidates who can speak any of the three most common Nigerian languages (Hausa, Yoruba, Igbo, and Pidgin)
  • Familiarity with CRM systems and practice.

Application Closing Date
6th June, 2025

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Call Centre Agent – Lagos” as the subject of the email.