Company Info
Quest Employment – Our client, one of the leading names in the retail industry, is recruiting to fill the position below:
Title: Call Centre Agent
Location: Lekki, Lagos
Employment Type: Full-time
Responsibilities
- Managing large amounts of inbound and outbound calls promptly.
- Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
Requirements
- Candidates should possess a Bachelor’s Degree / HND
- A minimum of 2 years experience in a call center or customer service environment
- Applicants must have a good understanding of English languages.
- Must be able to read, speak and write English Language fluently.
- Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
- Proficient in the usage of Microsoft packages.
- Knowledge of customer service telephony and technology.
- Good data entry and typing skills.
- Excellent communication and problem–solving skills.
- Ability to understand individual differences.
- Proficiency in driving Sales will be an added advantage.
Salary
N80,000 Monthly.
Other benefits include:
HMO, Pension and 13th month.
Deadline: 25th March, 2023.
How to Apply: Interested and qualified candidates should send their CV and Applications to: [email protected] using Job Title as the subject of the mail.