Company Info
Tezza Business Solutions Limited - Our client is a leading Nigerian manufacturer of premium mattresses and sleep solutions, dedicated to enhancing sleep health through innovative products.
Tezza Business Solutions Limited – Our client is a leading Nigerian manufacturer of premium mattresses and sleep solutions, dedicated to enhancing sleep health through innovative products. With a commitment to quality, comfort, and customer satisfaction, they provide a range of orthopedic, memory foam, and luxury mattresses tailored to diverse sleep needs.
Job Title: Call Centre Agent (Customer Support & Sales)
Locations: Abuja and Lagos
Employment Type: Full-time (Onsite)
Job Overview
- As a Call Centre Agent, you’ll be the voice of Royal Rest, resolving customer inquiries and converting calls to sales through expert sleep advice.
- Top performers handle 70+ daily interactions with a 85% satisfaction rating.
Key Responsibilities
Customer Engagement (60%)
- Handle 50+ calls/day (inbound/outbound) via phone/WhatsApp
- Diagnose sleep needs to recommend mattresses (e.g., “For your back pain, our Royal Ortho…”)
- Convert 20% of service calls to sales.
Issue Resolution:
- Resolve complaints (delays, warranty claims) within 24hrs
- Escalate complex cases using our internal system
Data & Compliance:
- Log 100% of interactions in CRM
- Adhere to 8-second pickup time SLA.
Qualifications
- 2+ years call centre experience (sales/support)
- Tech proficiency: CRM tools, Google Suite
- Typing speed: 35wpm+.
Preferred candidate:
- Background in retail/furniture sales
- Multilingual (Yoruba/Pidgin for local customers)
- Being active on social media with a positive handle is a plus.
Compensation & Perks
- Base Pay: N100,000 – N150,000 monthly
- Performance Bonus: Up to N30,000/month
- Sales Commission: 3% on converted calls
- Transport Allowance: N15,000/month.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should Click here to apply online