Call Centre Recovery Agent at Lighting Finance Technology Nigeria Limited

Lighting Finance Technology Nigeria Limited is a Loan Company, giving out Soft loans to qualified Individuals and the General Public.

Job Title: Call Centre Recovery Agent

Location: Oregun/Ikeja, Lagos

Employment Type: Full-time

Job Description

• Lighting Finance Services Limited, among her many services, is a Loan Recovery Agency and we are looking for Tele-Loan Recovery Officers that will contact our delinquent customers and walk them through repaying their debts.

Responsibilities

• Contacting customers and informing them of their overdue bills.
• Inform customers of overdue accounts and amount currently owed
• Collect payment by advising the customer to pay his loan via the approved channel only.
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Ensure all customer information is correct, including phone numbers and addresses.
• Record all interactions and commitments to repay debts in the CRM.

Requirements

• Minimum Qualification: OND/HND/B.Sc.
• Must have experience of 1 to 3 years as Loan Recovery Officer, (Call Centre Experience is an advantage).
• Proficiency in relevant Computer Applications.
• Strong Negotiation and Persuasive Skills is required.
• Must speak English fluently and fluency in our native languages is an advantage as well.
• Knowledge of Customer Services Practices and Principles.
• Excellent Communication Skills, (superior Listening, verbal and written skills).

Remuneration

• This job is strictly salary (N50,000 – N80,000 monthly) plus commission based with a transport allowance and other incentives.

Application Closing Date
31st December, 2024.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note

• Task is to make outbound calls to customers to recover and collect debts.
• Note: DEBTS!
• Applicants within Oregun, Ketu, Ojota, Ikeja, Ogudu, Mile 12 and its Environs will be considered.