Care Point Agent at R-Jolad Plus

Lagos

R Jolad

Company Info

Mid sized business

1 to 50 Employees

R-Jolad Plus is a Multi Specialist care provider offeriing a wide range of specialist services using some of the latest technologies to produce the best clinical outcomes for their patients, sister Hospital R-Jolad Hospital limited, a leading private healthcare providers in Nigeria and West-Africa.

R-Jolad Plus is a Multi Specialist care provider offeriing a wide range of specialist services using some of the latest technologies to produce the best clinical outcomes for their patients, sister Hospital R-Jolad Hospital limited, a leading private healthcare providers in Nigeria and West-Africa.

Job Title: Care Point Agent

Location: Lagos

Job Type: Full time

Position Summary

  • The Care Point Agent plays a pivotal role in delivering exceptional customer service, addressing inquiries, and providing support to enhance the overall patient experience.

Core Working Relationships / Key Stakeholders:
Internal on-site:

  • Clinical staff, Billing officers, Front Desk Officers, HMO liaisons, Security personnel, Transaction Officers,

External:

  • Patients., Visitors, Health Insurance Providers, Emergency Response team, etc.

Accountabilities:

  • Shall work with and under the supervision of the Team Lead, Inpatient Experience

Key Responsibilities

  • Greet patients, families, and visitors entering the hospital with warmth and professionalism, assisting them in navigating to their desired destinations within the hospital premises.
  • Provide clear and concise directions, maps, and instructions to help individuals locate clinics, departments, amenities, and other hospital facilities.
  • Respond promptly and courteously to inquiries from patients, families, and visitors regarding hospital services, visiting hours, amenities, and general
  • Provide accurate information on patient registration procedures, insurance coverage, billing inquiries, and administrative processes, ensuring clarity and understanding.
  • Assist patients in scheduling appointments, registering for medical services, and completing necessary paperwork or documentation required for admission, testing, or treatment.
  • Act as a patient advocate by actively listening to patient concerns, addressing issues promptly, and escalating complex or urgent matters to appropriate hospital staff members for
  • Offer empathetic support, reassurance, and guidance to patients and families during stressful or challenging situations, demonstrating compassion and understanding.
  • Demonstrate professionalism, courtesy, and empathy in all interactions with patients, families, and visitors, striving to exceed their expectations and deliver exceptional customer
  • Anticipate and proactively address patient needs, concerns, and preferences, demonstrating a genuine commitment to enhancing the patient’s experience.
  • Assisting walk-in visitors with inquiries and
  • Communicate effectively and diplomatically with patients, families, hospital staff, and external stakeholders, conveying information, accurately, and respectfully.
  • Remain calm, composed, and responsive during emergencies or crises, following established protocols and procedures to ensure patient safety, security, and efficient resolution of
  • Collaborate with hospital security, clinical staff, and emergency response teams to coordinate patient flow, manage crowds, and provide assistance as needed during emergencies.
  • Administer and collect data from surveys and feedback on patient
  • Share the report and areas for improvement to the Team Lead for appropriate.

Qualifications and Competencies

  • Bachelor’s degree in Business Administration, Social Studies, Mass Communication, Linguistics, or a related field (preferred).
  • Familiarity with customer service software, electronic health records (EHR), and other relevant
  • Ability to listen actively and understand patients’ needs and
  • Basic understanding of medical terminology, healthcare procedures, and hospital
  • Ability to explain medical processes and protocols to patients in an understandable
  • Ability to quickly identify issues and find effective
  • Ability to prioritize tasks and manage time effectively to ensure timely responses to patient inquiries and efficient workflow.

Experience:

  • Previous experience in customer service, hospitality, or patient relations, preferably in a healthcare or hospital setting.
  • Experience in administrative roles, managing tasks such as scheduling appointments, maintaining records, and handling paperwork.
  • Ability to manage multiple tasks efficiently and maintain organized.

Key Skills:

  • Strong interpersonal skills, with the ability to interact effectively with diverse populations, including patients, families, visitors, and hospital
  • Excellent communication skills, both verbal and written, with proficiency in English; additional language proficiency may be
  • Demonstrated problem-solving abilities, with the capacity to remain calm and composed under pressure and adapt to changing priorities and situations.
  • Proactive approach to resolving conflicts and addressing patient
  • Capability to handle stress and recover quickly from
  • Persistence in the face of challenges and maintaining focus on providing excellent patient.

Personal Qualities:

  • Strong organizational abilities to manage multiple tasks and patient inquiries
  • Efficient in scheduling appointments, maintaining records, and handling administrative
  • Careful attention to detail to ensure accurate information is provided and
  • Sensitivity to patients’ emotional and physical
  • Ability to remain calm and patient in stressful
  • Willingness to take the time to address patients’ concerns
  • Dependability in handling responsibilities and maintaining consistent
  • Punctuality and commitment to the
  • Honest and ethical behavior in all
  • Commitment to maintaining patient confidentiality and adhering to ethical.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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