Company Info
Mid sized business
The Beauty Galerie (TBG) is a premier beauty and wellness spa specializing in hair, nails, lashes, and brows. Our focus is on providing a luxurious and rejuvenating experience, ensuring that each client leaves feeling pampered and beautiful.
1 to 50 Employees
The Beauty Galerie (TBG) is a premier beauty and wellness spa specializing in hair, nails, lashes, and brows. Our focus is on providing a luxurious and rejuvenating experience, ensuring that each client leaves feeling pampered and beautiful. We aim to be a sanctuary of beauty and relaxation, where every service is tailored to enhance the natural elegance of our clients.
Job Title: Client Relations Officer (CRO)
Location: Lekki, Lagos
Job type: Full Time
Role Objective
- Serve as the first point of contact for clients, ensuring smooth communication, scheduling, and billing processes.
Responsibilities
- Manage all client inquiries (phone, email, and in-person).
- Schedule and reschedule appointments while coordinating with service providers.
- Handle billing, invoices, and follow-up communications with clients.
- Address minor client complaints or escalate them to the appropriate manager.
- Maintain a professional and welcoming demeanor at all times.
Requirements
- Candidates should possess relevant qualifications with 3 years experience
- Strong interpersonal and communication skills.
- Experience in customer service or client relations.
- Proficiency in scheduling and billing systems.
Screening Questions
- Do you regularly follow up with clients after resolving their issues?
- Are you familiar with the company’s CRM system?
- Do you live on the Island or nearby environs?
- Where do you live specifically?
- Are you tech-savvy and comfortable learning new tools and technologies?
- Do you conduct client feedback surveys?
- Is resolving client complaints a primary part of your role?
- Do you keep records of all client interactions?
- Have you received formal training in customer service?
- Do you regularly collaborate with other departments to address client needs?
- What strategies do you use to build long-term relationships with clients?
- How do you prioritize client requests when faced with multiple urgent issues?
- Do you live on the Island or surrounding environs?
- Where specifically do you stay?
Application Closing Date
11th May, 2025.
How to Apply: Interested and qualified candidates should Click here to apply online
Or
Send their CV to: [email protected] using the Job Title as the subject of the email.
