Client Relationship Executive at Magnificent Business Solutions International Limited

Magnificent Business Solutions International Limited is a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy such as agriculture, IT , Consulting and general contract engaging highly trained and sector-experienced Consultants. We are a group of an indigenous firms with cutting edge value proposition geared towards value maximisation. Our focus is on creating and managing change in organisations by formulating and implementing customer centric strategies. Our focus quintessentially is to bridge this gap and create value for our clients as a result of the work we do with them.

Job Title: Client Relationship Executive

Location: Kano

Employment Type: Full-time

Job Summary

• Answer consumer questions by phone, email, live chat, or in person in a timely and courteous manner.
• Address product- or service-related concerns by elucidating the customer’s grievance, identifying the root cause, and choosing the most appropriate remedy.
• Using CRM software or internal systems, keep an accurate and thorough record of all customer interactions, transactions, comments, and actions.
• Follow up with clients to make sure their concerns are addressed and they are satisfied.
• To handle client demands and requests, collaborate with internal divisions including sales, logistics, and technical support.
• Report complicated or unresolved problems to the proper managers or departments.
• Participate in team objectives and enhance customer service standards, policies, and practices.
• To find patterns and recommend changes, collect and evaluate consumer input.

Qualifications and Requirements

• Interested candidates should possess an HND / B.Sc Degree with a minimum of 3 years of experience in a customer service or support role, preferably in ICT, solar energy solution, car tracking, electrical, energy, FINTECH, Marketing Industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in using Microsoft Office Suite, and customer support tools.
• Ability to multitask, prioritize, and manage time effectively.
• Provide accurate information about products, services, orders, and company policies.
• Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.
• Process online orders, returns, exchanges, and refunds according to company procedures.
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with other departments (e.g., logistics, sales, IT) to resolve complex issues.
• Monitor and report customer feedback to help improve products and services.
• Stay updated on company offerings, promotions, and system updates to support customers effectively.

Application Closing Date
23rd May, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.