Company Info
Mid sized business
1 to 50 Employees
H & Y Furniture is a lifestyle design and space enhancement firm that aims to improve people's lives wherever they live, work, or play. As a full-service furniture maker, we specialise in designing, producing, and installing modular furniture for a wide range of settings, including commercial, educational, and residential applications.
H & Y Furniture is a lifestyle design and space enhancement firm that aims to improve people’s lives wherever they live, work, or play. As a full-service furniture maker, we specialise in designing, producing, and installing modular furniture for a wide range of settings, including commercial, educational, and residential applications.
Title: Client Service Associate
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Reporting Line: Managing Director
Job Summary
- Maintain customers’ records, using the ERP software
- Verify delivery schedules meet project deadlines.
- Initiate sales campaigns to meet sales and production expectations.
- Negotiate prices within the company’s acceptable range for each furniture piece
- Assist customers in selecting products based on customer needs, product specifications.
- Establishing new businesses, organizing sales visits, negotiating contracts and packages
- Prepare sales presentations or proposals to explain product specifications or applications.
- Identify prospective customers using business directories and leads from existing clients
- Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to sell products and services.
- Constantly learn about new products and explain specific features of various products to customers.
- Visit establishments to evaluate needs or promote products; and nswer customers’ questions about furniture products, prices, availability, and accessories or credit terms.
- Process quotes and sales orders, complete expense reports, sales reports, or other paperwork on a weekly basis
- Contact new or existing customers to discuss how specific products or services can meet their needs.
- Emphasize furniture product features based on analyses of customers’ needs and on the technical knowledge of product capabilities and limitations.
- Provide feedback to product design teams so that products can be tailored to clients’ needs.
- Attending trade exhibitions, conferences, and meetings
Requirements
- B.Sc in Marketing, Communications, Social Sciences or Business Administration.
- Minimum of 2-3 years of demonstrable experience in business development, sales, marketing in an interior design or furniture manufacturing organization.
- Prior experience with ERP, Sophia ERP will be an added advantage
- Proficiency in MS Suite (Word, Excel) alongside presentation tools such as Powerpoint or Canva
- Excellent customer service and negotiation skills
- Excellent interpersonal skills with integrity and discipline
- Analytic and problem-solving skills
- Excellent communication skills and evidence of building strong relationships
- Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing and website usability
- Ability to develop strong value propositions consistent with Customers’ needs
- Knowledge of the company’s products and services
- Ability to connect strategic thinking and planning with hands-on tactical execution.
Deadline: 23rd Janaury, 2024.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Client Service Associate” as the subject of the email.