Company Info
Mediplan Healthcare Limited is a Health Maintenance Organization established to provide healthcare services to corporate organizations and members of the public under a prepaid payment structure.
Mediplan Healthcare Limited is a Health Maintenance Organization established to provide healthcare services to corporate organizations and members of the public under a prepaid payment structure.
Job Title: Client Service Officer (HMO)
Location: Maryland, Lagos
Employment Type: Full-time
Job Description
- Provide client support services in an accurate and timely manner
- Build positive and productive relationships with clients
- Maintain a high level of professionalism and competence in every client interaction.
- Ensure all clients have valid contracts and SLAs
- Monthly Updates on new additions reconciliation
- Provide up to date customer information
- Social media management.
- Health Enlightenment talks Proposals.
- Notices and Reminders on Outstanding Premium
- Handle/ Resolve Client/ Enrolee Complaints
- Client Meeting/Courtesy Visitation
- Make frequent client calls and visits to strengthen client relationships.
- Attend to and resolve all issues from clients promptly
- Work in compliance with company policies and procedures
- Identify and develop new business opportunities with client contacts
- Utilize effective problem solving and time management skills in client service operations
- Provide support in new service offering and enhancement activities
- Assist in risk assessment and mitigation activities etc.
Requirements
- Interested candidates should possess relevant qualifications with 2 – 4 years work experience.
Application Closing Date
10th August, 2025.
How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.
