Collection Agent at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market.

Job Title: Collection Agent

Location: Ikeja, Lagos

Employment Type: Full-time

Job Description

• The Collection Agents is responsible for managing and recovering outstanding debts owed to the organization. The role involves contacting borrowers, negotiating payment plans, and ensuring compliance with company policies and regulatory requirements.
• Agents must exhibit strong communication, negotiation, and problem-solving skills to effectively assist customers while meeting collection targets.

Key Responsibilities
Customer Communication:

• Contact borrowers through phone calls, emails, and letters to remind them of overdue payments.
• Respond to borrower inquiries and provide guidance on payment options or loan restructuring.

Debt Recovery:

• Negotiate repayment plans that are feasible for the borrower while meeting company objectives.
• Follow up regularly to ensure commitments are met and maintain accurate records of all interactions.

Documentation and Reporting:

• Maintain detailed and accurate records of all collections activities in the system.
• Prepare daily, weekly, and monthly reports on collection progress and account status.

Compliance and Ethical Standards:

• Ensure all collection efforts comply with applicable laws and company policies.
• Handle borrower information with confidentiality and integrity.

Problem-Solving and Escalation:

• Identify reasons for non-payment and propose solutions to help borrowers resume payments.
• Escalate complex cases to senior staff or legal teams when necessary.

Performance Management:

• Meet or exceed individual and team collection targets.
• Continuously improve through training and feedback sessions.

Qualifications and Skills

• Candidates should possess a Bachelor’s Degree, OND or SSCE / GCE / NECO qualification.

Experience:

• Prior experience in collections, customer service, or a related field is preferred.

Skills:

• Excellent verbal and written communication skills.
• Strong negotiation and conflict-resolution abilities.
• Proficiency in using CRM systems and other relevant software.
• Attention to detail and ability to manage multiple accounts simultaneously.

Attributes:

• High level of professionalism and empathy.
• Resilient and able to handle challenging interactions.

Salary

• N60,000 / month.

Application Closing Date
31st January, 2025.

How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using the job title as the subject of the email.