Contact Center Agent at Sproxil

Sproxil

Company Info

Sproxil is a for-profit company based in Cambridge, Massachusetts, supported by venture capital investments. Their primary focus is on providing a consumer product verification service, aiming to assist consumers in avoiding the purchase of counterfeit products. Sproxil was the pioneer in launching the first-ever Mobile Authentication Service in Nigeria, offering a reliable solution for verifying the authenticity of various consumer goods.

Title: Contact Center Agent

Location: Lagos

Employment Type: Temporary

Job Description

  • We are looking for a highly motivated and customer-focused individual to join an ongoing project as a Contact Center Agent specializing in survey administration.
  • As a Contact Center Agent, your primary responsibility will be to contact clients and administer surveys over the phone.
  • Your goal will be to gather valuable feedback and insights to help improve our products/services and enhance customer satisfaction.
  • This role is a contract role and the selected candidate will work on Sundays only.

Roles and Responsibilities

  • Make outbound calls to clients and efficiently administer surveys following established scripts and guidelines
  • Engage clients in a professional and friendly manner, building rapport and ensuring a positive experience during the survey process
  • Adhere to survey administration protocols to ensure consistency and accuracy in data collection
  • Clearly and concisely explain the purpose and objectives of the survey to clients, addressing any questions or concerns they may have
  • Accurately record responses and relevant client information into the survey database
  • Achieve weekly survey quota targets while maintaining quality standards
  • Document and report client feedback, common concerns, and suggestions for process improvement

Qualification and Experience

  • Candidates should possess a Bachelor’s Degree qualification with at least 1 year work experience.
  • Prior experience in a call center environment, especially in survey administration or market research, is an added advantage
  • Excellent communication skills
  • Ability to listen actively and engage with clients
  • Must have a functioning laptop
  • Must be available to work on Sundays
  • Must reside within Lagos State.

Deadline: 21st June, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online

Looking for the best HOST for your website? Hostinger is the BEST. Try It NOW!

    Other Jobs Listed By the Company.

    Marriott

    Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. | Nigeria

    0 Views

    November 8, 2024