Company Info
Sproxil is a for-profit company based in Cambridge, Massachusetts, supported by venture capital investments. Their primary focus is on providing a consumer product verification service, aiming to assist consumers in avoiding the purchase of counterfeit products. Sproxil was the pioneer in launching the first-ever Mobile Authentication Service in Nigeria, offering a reliable solution for verifying the authenticity of various consumer goods.
Title: Contact Center Agent
Location: Lagos
Employment Type: Temporary
Job Description
- We are looking for a highly motivated and customer-focused individual to join an ongoing project as a Contact Center Agent specializing in survey administration.
- As a Contact Center Agent, your primary responsibility will be to contact clients and administer surveys over the phone.
- Your goal will be to gather valuable feedback and insights to help improve our products/services and enhance customer satisfaction.
- This role is a contract role and the selected candidate will work on Sundays only.
Roles and Responsibilities
- Make outbound calls to clients and efficiently administer surveys following established scripts and guidelines
- Engage clients in a professional and friendly manner, building rapport and ensuring a positive experience during the survey process
- Adhere to survey administration protocols to ensure consistency and accuracy in data collection
- Clearly and concisely explain the purpose and objectives of the survey to clients, addressing any questions or concerns they may have
- Accurately record responses and relevant client information into the survey database
- Achieve weekly survey quota targets while maintaining quality standards
- Document and report client feedback, common concerns, and suggestions for process improvement
Qualification and Experience
- Candidates should possess a Bachelor’s Degree qualification with at least 1 year work experience.
- Prior experience in a call center environment, especially in survey administration or market research, is an added advantage
- Excellent communication skills
- Ability to listen actively and engage with clients
- Must have a functioning laptop
- Must be available to work on Sundays
- Must reside within Lagos State.
Deadline: 21st June, 2023.
How to Apply: Interested and qualified candidates should Click Here to apply online