Contact Center Agent (English-Speaking and Hausa-Speaking) at Septagus Consulting Nigeria Limited

Septagus Consulting Nigeria Limited is a renowned human resource consulting firm that emerged from an uncommon track record of distilling value to a league of clients.

Job Title: Contact Center Agent (English-Speaking and Hausa-Speaking)

Location: Ilupeju, Lagos

Employment Type: Full-time

Description 

• The contact center agent is a customer service representative who handles customer inquiries, complaints, and feedback via various communication channels such as phone, email, chat, or social media.
• The primary role is to provide excellent customer service, resolve issues efficiently, and ensure customer satisfaction. Contact center agents may work in a physical call center or remotely, and are often employed by companies across various industries.

Responsibilities
Some of the key responsibilities of a contact center agent include:

• Responding to customer inquiries and resolving issues
• Providing product or service information
• Handling complaints and feedback
• Processing transactions or orders
• Escalating complex issues to senior agents or supervisors.

Salary

• N100,000 monthly.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their Applications – attach their OND certificate and birth certificate with their O’level certificate, to: [email protected] using the job title as the subject of the mail.

Note: You must not be more than 23 years as at when applying.