Company Info
Workforce Group is a top business and HR consulting firm in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry and technology services and solutions.
Workforce Group is a top business and HR consulting firm in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry and technology services and solutions. Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria.
Job Title: Contact Center Agent (Igbo and Hausa)
Locations: Iganmu and Lekki, Lagos
Responsibilities
- Respond to customers’ enquiries, requests, and complaints via telephone, email, live chat & Social media within the given turnaround time
- Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business teams to resolve issues arising from customer complaints, process, or regulatory breach
- Assist customers place and complete orders in timely manner while adhering to standard policies and procedures
- Identify and monitor trends of customer complaints and escalate issues to supervisor(s)/stakeholders appropriately
- Research, identify, and resolve customer complaints using applicable software
- Process customers’ orders, forms, and applications; follow through to ensure order fulfilment
- Document all customer interactions according to standard operating procedures on the applicable CRM solution.
Requirements
- Candidates should possess an HND / B.Sc Degree.
- Age range – 26 years below.
Remuneration
- Salary: N213,000 Monthly.
- HMo, Pension, 13 months and other benefits.
Application Closing Date
3rd July, 2025.
How to Apply: Interested and qualified candidates should Click here to apply online
