Customer Care Representative at 7treads Consults

7treads Consults is a consultancy and recruitment services company. They are currently recruiting for a Customer Care Representative to fill the position below:

Job Title: Customer Care Representative

Location: Opebi, Ikeja, Lagos,
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Qualifications

• Interested candidates should possess a Bachelor`s Degree / SSCE / GCE / NECO qualification with 0-2 years work experience.

Application Closing Date
5th March, 2025.

How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.