Customer Care Representative at Akentertainment

Akentertainment is recruiting suitably qualified candidates to fill the position below:

Job Title: Female Customer Care Representative

Location: Abuja (FCT)

Job Responsibilities 

• Interact with customers to solve issues and questions about services, and policies
• Maintain a positive and friendly tone with customers at all times
• Listen to customer complaints and try to identify the cause of their problem to your best ability
• Identify the appropriate response and strategy to solve customer issues as quickly as possible
• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
• Be able to manage large amounts of chats, emails, and other communication channels
• Ensure customer satisfaction and maintain professional customer support
• Place the customer at the center of the customer service experience
• Handle the responsibilities outlined in the customer service job description
• Exhibit the skills and qualities expected in a customer service representative position
• Address customer inquiries and concerns promptly and accurately

Requirements

• Must have a Bachelor’s Degree
• Proven customer service experience
• Strong soft skills and communication skills
• Flexibility to work multiple shifts, including during the weekends or on holidays
• Must be willing to take part in required initial training
• Can demonstrate empathy, listening skills, and speaking skills
• Basic understanding of office and computer systems/software
• Can succeed in a fast-paced work environment without being distracted during a customer interaction
• Willingness to become familiar with the services of the company
• Can work efficiently and manage time accordingly
• Must have excellent organizational and multitasking skills

Application Closing Date
20th November, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.