Customer Conversion Officer at Moniepoint


Company Info

Large organization

101 to 150 Employees

Moniepoint Inc

Moniepoint, an innovative fintech firm, is revolutionizing Africa’s tangible economy by constructing a comprehensive financial ecosystem for businesses. It offers a wide range of payment solutions, banking services, credit options, and robust business management tools, all aimed at empowering enterprises to achieve remarkable success.

Title: Customer Conversion Officer

Location: Lagos

Job Responsibilities

  • Tracking pending loan requests and following up with the Field Credit Officers to ensure the loans are disbursed
  • Engaging customers who have begun the process but have not completed the KYC update process to discover their challenges and help them walk through it
  • Assigning customers who have indicated interest to Field Credit Officers and follow through on their requests
  • Provide accurate, valid and complete information by using the right methods/tools
  • Provide appropriate solutions and alternatives within the time limits; follow up on customers to ensure resolution
  • Keep records of customer interactions
  • Follow communication procedures, guidelines and policies


  • A minimum of a B.Sc / HND in any Business related discipline.
  • A minimum of 2 years experience in credit risk or field verification is an added advantage.

Relevant Skills

  • Apt attention to details.
  • Proven simple/complex analytical skills.
  • Excellent communication, presentation and interpersonal skills.
  • Agility and perseverance.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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