Customer Engagement Associate at Husk Power Systems

Husk Power Systems (“Husk”) is an award-winning clean energy company serving rural India and Sub-Saharan Africa. In 2023, it was named “World’s Best Challenger Brand” in the energy industry and is a 3-time Global Cleantech 100 company. The company’s AI-powered rural energy platform provides 24/7 renewable power to rural households, commercial customers, institutions, and small factories. It also delivers a range of other products and services, including e-commerce and credit financing of branded appliances for home and commercial use, as well as community-based solutions for e-mobility and the agricultural value chain. Husk’s mission is to supercharge economic growth and social well-being in rural communities that are unserved and underserved.

Job Title: Customer Engagement Associate

Location: Abuja with 20% travel to Husk MiniGrids Location

Employment Type: Full Time

Reports to: Manager, Customer Engagement
Division / Function: Customer Engagement

Role Summary

• Husk is seeking a dynamic and results-driven Customer Relationship Officer, to join the growing team in Nigeria.
• The ideal candidate will be responsible for managing all customer complaints and inquiries, providing communication to customers on services, improving customer relationships and retention.
• This role requires a combination of technical expertise, complaints management, and excellent communication skills to effectively engage with customers, understand their needs, and provide tailored solutions.
• You need to be a team player and have a problem-solving attitude.

Key Responsibilities
General:

• Manage all customer complaints and inquiries.
• Carry out survey calls on NPS, VOC, and CSAT to aid organizational decision-making.
• Ability to use CRM tools to track customer journeys.
• Build and maintain strong relationships with existing and new clients through regular communication.
• Collaborate with technical and sales teams to address customer inquiries, resolve complaints, and provide value-added support.
• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for business growth.
• Prepare and submit accurate reports on surveys and other customer engagement activities.
• Coordinate with the marketing team to develop promotional materials, campaigns, and initiatives to improve customer retention.
• Continuously strive to enhance product knowledge, sales techniques, and professional skills through training and self-development activities.

Location and Travel:

• This role is based in Abuja, Nigeria
• Would be required to work from minigrid locations often; and not May be required to travel often to visit sites.

Required Skills & Attributes

• Minimum of a BSc/HND in Arts, Social Sciences, and another related field preferred.
• Proven track record of success in customer service or contact center operations
• High proficiency in Hausa and English Language
• Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical audiences.
• Exceptional negotiation, persuasion, and interpersonal skills.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
  Willingness to travel frequently within the assigned territory.

Salary

• Negotiable based on Experience.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note: Women candidates are encouraged to apply.