Customer Engagement Support at Allianz Nigeria Insurance Limited

Allianz Nigeria Insurance Limited is a multipurpose insurance company with a license to conduct life and non-life insurance business in Nigeria. It offers more than 30,000 clients a variety of retail products, including motor, life, home, and corporate products.

Title: Customer Engagement Support

Location: Lagos

Job Type: Support

Category: Customer Experience

Job Description

• Responsible for managing relationship with customers, prospects, and intermediaries across our different interaction channels.
• Receives and handles all requests of information via the various channels: telephone, email, social media and website.
• Use, enrich and update the clients’ database.
• Make outbound calls to follow up on requests and campaigns.
• Provide interim support to the phone desk when needed.
• Open first notice of loss according to the procedures.
• Perform outbound calls (NPS study, cross or up-selling, assistance calls).

Job Requirements

• Minimum of B.Sc or HND in Communications or any similar field.
• 0 – 2 years experience as a customer service personnel in a financial service company.
• Good communication skills.
• Excellent interpersonal and client management skills.
• Verbal and Editorial skills.
• Ability to analyze data.
• Microsoft Office skills.

Deadline: 27th June, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Or
Click here to apply online