Customer Experience Intern at Raedial Holdings Limited

Raedial Holdings Limited is a diversified conglomerate that provides quality services in different sectors in Nigeria and Africa. Our services cut across all major industries such as Agriculture, Real Estate, Energy, Hospitality and Finance and this has  helped us add great value to the society.

Job Title: Customer Experience Intern

Location: Lagos

Employment Type: NYSC

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Requirements

• Proven working experience as a Customer Service Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools.

Application Closing Date
18th February, 2025.

How to Apply: Interested and qualified candidates should send their CV to: recruitment@raedialholdings.com using the Job Title as the subject of the mail.