Company Info
Mid sized business
1 to 50 Employees
Raedial Holdings Limited has over the years supplied high-quality services in a variety of areas throughout Nigeria and Africa. Our services cover all important industries, and this has allowed us to provide significant value to society.
Raedial Holdings Limited has over the years supplied high-quality services in a variety of areas throughout Nigeria and Africa. Our services cover all important industries, and this has allowed us to provide significant value to society.
Title: Customer Experience Lead
Location: Lekki, Lagos
Employment Type: Full-time
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Supervise customer experience representatives
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Requirements and skills
- Proven working experience as a Customer Service Manager. At least 5 years.
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.