Customer Experience Officer at Arnergy Solar

Arnergy is a decentralized utility company that ensures reliable energy supply to small and medium-sized enterprises (SMEs) and economic clusters in emerging markets. We offer flexible acquisition options, including Energy Subscription (ES), where customers pay a monthly fixed fee, Consumer Financed Lease to Own (LO), allowing monthly installment payments, or an Outright Sales (OS) option for immediate ownership. Our goal is to provide accessible and sustainable energy solutions to empower businesses in emerging markets.

Title: Customer Experience Officer

Location: Lagos

Job Type: Full Time

Responsibilities
You’ll focus on:

• Serving as the voice of the customer to ensure that Arnergy’s corporate strategies align with customer’s needs, wants and realities.
• Receiving and making calls to clients, addressing their needs and listening to their concerns, complaints and issues.
• Being a brand advocate and maximizing word of mouth and multichannel marketing opportunities.
• Optimizing inbound requests and customer touchpoints with clear reporting on metrics.
• Efficiently responding to callers, providing solutions and ensuring they feel supported and valued.
• Building respectful and cordial relationships with clients and team members for a productive work environment.
• Building positive customer experiences, producing impactful sales collateral & collecting relevant feedback.
• Utilizing software, databases and other technical tools appropriately to deliver business goals.
• Striving to meet or exceed call centre metrics while providing excellent customer service.
• Participating in training, seminars and company-wide events to expand industry knowledge and fulfill company objectives.
• Generating data to ensure that the service level promises are delivered to customers.
• Ensuring that service response and resolution times are compliant with the Service Level Agreements.
• Observing all occupational health and safety and requirements.
• Maintaining a professional appearance/attitude, consistent with local customs and company policy.

Qualifications

• A University Degree in IT, Engineering, English, Linguistics or Business-related Degree.

Requirements & Skills
You’ll be a good fit for this role if you have:

• 1-2 years CX work experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize, and manage time effectively
• Good understanding of the renewable energy industry.
• Highly articulate with an excellent command of written and spoken English.
• An excellent communicator, organized, great team player with problem-solving skills.
• Customer empathy and crisis management techniques.

Skills:
We’d also like to see:

• Flexibility and comfort working in a fast-paced, changing environment
• An attribute of grit
• Compliance oriented, good interpersonal skills
• High level of attention to detail

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their Application to: [email protected] using the job title as the subject of the mail.