Customer Experience Officer at MKH Properties Limited

MKH Properties Limited is committed to providing unparalleled services that cater to the diverse needs of our esteemed clients, partners, and investors.

Job Title: Customer Experience Officer

Location: VGC, Lekki-Ajah – Lagos

Employment Type: Full-time

Job Summary

• We are seeking a highly motivated and detail-oriented Customer Experience Officer to join our team in the real estate sector.
• The ideal candidate will be responsible for ensuring that our clients have a seamless and satisfactory experience throughout their real estate journey — from initial inquiry through property acquisition, after-sales services, and beyond.
• This role requires strong communication, empathy, problem-solving, and process management skills.

Key Responsibilities

• Act as the first point of contact for prospective and existing clients across all communication channels (phone, email, social media, walk-ins).
• Handle customer inquiries, complaints, and feedback professionally and promptly, escalating complex issues when necessary.
• Maintain accurate and updated client records using CRM tools.
• Liaise with internal departments (sales, legal, operations, etc.) to follow up on client requests, updates, and project timelines.
• Assist in the development and implementation of customer service policies, standards, and procedures.
• Conduct periodic client check-ins and satisfaction surveys to assess service quality and identify improvement areas.
• Educate clients on product offerings, promos, payment plans, and other relevant information.
• Track and analyze customer interactions to provide insight into customer trends and areas for improvement.
• Promote customer loyalty and retention through personalized and solution-driven service.

Requirements and Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Communications, or related field.
• Minimum of 1 – 2 years of experience in customer service, preferably in real estate or a related industry.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict resolution skills.
• Familiarity with CRM systems and the Microsoft Office Suite.
• Attention to detail and commitment to delivering excellent customer service.
• Proximity to Lekki – Ajah is required.

Application Closing Date
18th June, 2025.

How to Apply: Interested and qualified candidates should send their Resume and a Cover letter to: [email protected] using the job title as the subject of the mail.