Company Info
Mid sized business
1 to 50 Employees
Smile 360 Dental Specialists is a leading dental clinic in Nigeria based on our customer’s satisfaction and awards won.
Smile 360 Dental Specialists is a leading dental clinic in Nigeria based on our customer’s satisfaction and awards won. Amongst many others, we are the “Winner of the Best Dental Service Provider of the year 2015, 2016, 2017, 2018, 2019 and 2021 consecutively, by the Nigerian Healthcare Excellence Award”. We are also the first and only clinic with Orthodontics, Dento-facial Orthopaedics, and pediatric dentistry. Our other services include Oral & Maxillofacial Surgery, Implant Dentistry Endodontic, Family dentistry, and Periodontics.
Job Title: Customer Experience Officer
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Description
- We are seeking a passionate and customer-centric individual to join our team as a Customer Experience Officer.
- The ideal candidate will be responsible for ensuring an outstanding experience for our patients from the moment they enter our practice until their departure.
Key Responsibilities
- Greet and welcome patients upon arrival, providing a warm and friendly atmosphere
- Manage patient appointments, inquiries, and follow-ups promptly and efficiently
- Ensure the waiting area and reception are clean, organized, and presentable
- Assist in maintaining patient records and confidential information
- Coordinate with the clinical team to ensure smooth patient flow and address any patient concerns
- Collect feedback from patients to continuously improve our services and patient experience
- Handle payment transactions and insurance claims accurately
Qualifications
- Bachelor’s Degree in Business Administration, Hospitality, or related field
- Proven experience in a customer service role, preferably in a healthcare setting
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Knowledge of dental procedures and terminology is a plus
- Proficiency in Microsoft Office applications.
Benefits
- Competitive salary
- Training and professional development opportunities
- Health insurance coverage
- Friendly and supportive work environment
- Opportunity to grow within a reputable dental practice
Application Closing Date
10th January, 2025.
How to Apply: Interested and qualified candidates should send their Resume and a Cover letter outlining their qualifications and relevant experience to: [email protected] using “Customer Experience Officer Application” as the subject of the mail.