Customer Experience Trainee at ARNERGY

Company Info


ARNERGY is a distributed utility technology company that leverage Internet of Things (IoT) to deploy affordable, reliable distributed solar energy solutions to rural and urban consumers and SMEs across Nigeria on a monthly subscription model.

Title: Customer Experience Trainee

Location: Lagos

As our Customer Experience Associate you will be Building positive customer experiences, producing impactful sales collateral & collecting relevant feedback.

You’ll focus on:

  • Serving as the voice of the customer to ensure that Arnergy’s corporate strategies align with customer’s needs, wants and realities.
  • Receiving and making calls to clients, addressing their needs and listening to their concerns, complaints and issues.
  • Being a brand advocate and maximizing word of mouth and multichannel marketing opportunities.
  • Optimizing inbound requests and customer touchpoints with clear reporting on metrics.
  • Efficiently responding to callers, providing solutions and ensuring they feel supported and valued.
  • Building respectful and cordial relationships with clients and team members for a productive work environment.
  • Building positive customer experiences, producing impactful sales collateral & collecting relevant feedback.
  • Utilizing software, databases and other technical tools appropriately to deliver business goals.
  • Striving to meet or exceed call centre metrics while providing excellent customer service.
  • Participating in training, seminars and company-wide events to expand industry knowledge and fulfill company objectives.
  • Generating data to ensure that the service level promises are delivered to customers.
  • Ensuring that service response and resolution times are compliant with the Service Level Agreements.
  • Observing all occupational health and safety and requirements.
  • Maintaining a professional appearance/attitude, consistent with local customs and company policy.


  • A university degree in IT, Engineering, English, Linguistics or Business-related degree.


You’ll be a good fit for this role if you are:

  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize, and manage time effectively
  • Good understanding of the renewable energy industry.
  • Highly articulate with an excellent command of written and spoken English.
  • An excellent communicator, organized, great team player with problem-solving skills.
  • Customer empathy and crisis management techniques.

We’d also like to see:

  • Flexibility and comfort working in a fast-paced, changing environment
  • An attribute of grit
  • Compliance oriented, good interpersonal skills
  • High level of attention to detail

Deadline: Not specified.

How to Apply: Interested candidates should send CVs to: [email protected]

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