Customer Relations Officer at Swift Dry Cleaners Limited

Swift Dry Cleaners Limited is a subsidiary of Pally Group. We are a full fabric and cleaning dare company offering a wide range of services which includes Laundry, Dry cleaning, Home and office cleaning.

Job Title: Customer Relations Officer

Location: Ogba, Lagos

Employment Type: Full-time

Key Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Handle customer inquiries, complaints, and requests via phone, email, and in-person.
• Process orders, record transactions, and ensure accurate billing.
• Coordinate with the operations team to track garment processing and delivery timelines.
• Maintain an up-to-date customer database and handle service follow-ups.
• Promote Swift Dry Cleaners’ services and special offers to customers.
• Resolve customer concerns efficiently while maintaining a high level of service.
• Ensure the reception area is clean, organized, and welcoming.
• Escalate complex service issues to the appropriate department for resolution.
• Reactivate all dormant and inactive accounts regularly.
• Generate income for the branch through marketing.

Requirements

• Education: OND / HND / Bachelor’s Degree in Business Administration, Customer Service, or a related field.
• Experience: 1 – 3 years experience in a customer service role, preferably in the laundryindustry.

Technical & Soft Skills:

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent problem-solving and conflict-resolution skills.
• Ability to multitask and work efficiently under pressure.
• High level of attention to detail and organizational skills.
• Strong interpersonal skills with a customer-centric mindset.
• Ability to work flexible hours, including weekendsand public holidays, as needed.

Salary

• N80,000 – N100,000 / Month.

Application Closing Date
10th April, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.