Customer Relations Officer at Swift Dry Cleaners Limited

Lagos

Company Info

Mid sized business

1 to 50 Employees

Swift Dry Cleaners Limited is a professional cleaning company. It was developed for customer delight, and we do 100% cleaning to ensure cleanliness.

Swift Dry Cleaners Limited is a professional cleaning company. It was developed for customer delight, and we do 100% cleaning to ensure cleanliness.

Title: Customer Relations Officer

Location: Lagos

Employment Type: Full-time

Job Description

  • Respond promptly and courteously to customer inquiries through various channels (phone, email, chat, etc.).
  • Provide accurate and helpful information to address customer questions, concerns, and complaints.
  • Assist customers in navigating products or services, resolving issues, and ensuring a positive customer experience.
  • Process customer orders, ensuring accuracy and timely fulfillment.
  • Track and monitor order status, updating customers on delivery schedules and any potential delays.
  • Identify and escalate complex or unresolved issues to appropriate departments for timely resolution.
  • Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved.
  • Maintain a comprehensive understanding of the company’s products or services to effectively address customer inquiries and provide appropriate recommendations.
  • Actively seek and gather customer feedback to identify areas for improvement and relay this information to relevant teams within the organization.
  • Build and maintain strong customer relationships, striving to enhance customer loyalty and retention.
  • Utilize effective communication skills to establish rapport and demonstrate empathy in customer interactions.
  • Adhere to company policies, guidelines, and service standards to ensure consistent and high-quality customer service.
  • Accurately record customer interactions and transactions in the company’s database or customer relationship management (CRM) system.
  • Monitor and achieve key performance indicators (KPIs) related to customer service, such as response time, customer satisfaction scores, and first-call resolution rates.
  • Stay updated on industry trends and best practices in customer service to continuously enhance skills and knowledge.

Deadline: 9th April, 2024.

How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using “Customer Relations Officer OGBA” as the subject of the mail.

Note: If you meet the requirements for this role and are passionate about ensuring quality customer service in the laundry industry, we encourage you to apply.