Company Info
Swift Dry Cleaners Limited is a leading provider of top-notch laundry and dry cleaning services committed to delivering excellence to our valued customers.
Swift Dry Cleaners Limited is a leading provider of top-notch laundry and dry cleaning services committed to delivering excellence to our valued customers. We take pride in our commitment to quality, reliability, and customer satisfaction.
Job Title: Customer Relations Officer
Locations: Lekki, Olowora and Ogba – Lagos
Employment Type: Full-time
Key Responsibilities
- Attend to customer inquiries and resolve complaints in a professional and timely manner.
- Manage customer orders, ensuring accurate and prompt pickup and delivery of garments.
- Handle phone calls, emails, and walk-in clients with excellent service etiquette.
- Maintain and update the customer database, ensuring accuracy of customer information and preferences.
- Develop and implement strategies to increase the company’s customer base, including customer referral programs and targeted marketing initiatives.
- Promote the company’s services and products to both existing and potential customers to increase brand awareness.
- Coordinate with the operations/factory to ensure seamless service delivery.
- Collect, document, and analyze customer feedback to improve service offerings.
- Participate in community engagement and local marketing efforts to attract new customers within the Lekki area.
Qualifications and Skills
- Minimum of OND/HND/Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service, preferably in a laundry or retail environment.
- Strong marketing and communication skills, with the ability to promote services effectively.
- Ability to develop creative strategies to drive customer acquisition and retention.
- Excellent interpersonal and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Must reside around Lekki or its environs.
Application Closing Date
20th August, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Application for Customer Relations Officer – Lekki or Olowora or Ogba” as the subject of the mail.