Customer Relations Officer at WaschePoint Laundry Limited

Company Info

WaschePoint Laundry Limited – We offer a comprehensive range of services, including laundry, dry cleaning, laundromat, alterations, wedding dress care, leather and suede care, to meet all laundry demands.

Title: Customer Relations Officer

Location: Lekki, Lagos

Employment Type: Full-time

Job Description

  • Respond to customer inquiries through various channels
  • Investigate and resolve customer complaints and issues effectively.
  • Develop a comprehensive understanding of the organization’s products or services to provide accurate information and support to customers.
  • Assist customers with order placement, order modifications, and order tracking.
  • Maintain a professional and friendly tone in all customer interactions.
  • Build and nurture positive relationships with customers, fostering loyalty and trust.
  • Accurately record and maintain customer information, interactions, and transactions in the customer relationship management (CRM) system.

Skills and Qualifications

  • Candidates should possess an OND / HND qualification with 1-2 years experience.
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and critical thinking abilities
  • Customer-focused mindset with a commitment to delivering exceptional service
  • Empathy and patience to handle difficult or irate customers
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Attention to detail and accuracy in order processing and documentation
  • Familiarity with customer relationship management (CRM) systems and other relevant software applications
  • Basic knowledge of the organization’s products or services
  • Ability to work independently and as part of a team
  • Flexibility to adapt to changing customer needs and business requirements.

N55,000 – N60,000 / Month.

Deadline: 20th June, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Candidate must reside in Lekki and it environs.

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