Customer Relationship Management Consultant at Snapnet Limited

Snapnet Limited is the fastest-growing ICT company in Nigeria, with an emphasis on building systems integration, industry-specific solutions, and business consultancy. We presently have offices in Lagos and Abuja, and we’re dedicated to providing discriminating clients in the business and governmental sectors with first-rate innovation, quality, and cutting-edge technological solutions.

Title: Customer Relationship Management Consultant

Location: Lagos

Employment Type: Full-time

Responsibilities
Make an impact today! We’re looking for an experienced Functional Consultant to join our rapidly growing Power Platform & Dynamics CRM practice. Here are the top three skills that can make an impact for our team:

• Client Facing — You’re comfortable leading client meetings to define and refine business processes and requirements.
• Know the Product — You’ve worked with Dynamics 365 (preferably two or more modules) and the Power Platform. You know how to automate processes, design and build fields, forms, apps, etc.
• Business Analysis — You’re able to merge knowledge of the product with the client-facing skills you have to define user stories that can be delivered by other members of the team.

Qualifications

• For this job, we’d want you to know Dynamics 365 model-driven applications and data-modeling principles, plus knowledge in how to configure Microsoft Power Platform. Ideally, you have experience working with an organization’s stakeholders to gather requirements and implement Dynamics 365 solutions.

Main Requirements:

• Fluent English language.
• 2 to 3 years of experience with/customizing MS Dynamics 365 applications (Sales and Customer Service on admin level, no-code/low-code development).
• Knowledge and practical experiences of MS Power Automate / MS Power Apps.
• MS certificates for Dynamics 365 Functional consultant and / or Business Analyst on Intermediate level (PL-200).

Advantageous if you have experience in:

• Dynamics 365 Marketing, Sales and Customer Service.
• Microsoft Customer Insights.
• API Integrations with Dynamics 365 platform/Dataverse;
• Canvas Power Apps.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.