Company Info
Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria.
Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
Job Title: Customer Relationship Officer
Location: Ibadan, Oyo
Employment Type: Full-time
Job Summary
- We are seeking a passionate and result-oriented Customer Relationship Officer to join our team in Ibadan.
- The ideal candidate will be responsible for building and maintaining strong relationships with clients, resolving issues efficiently, and enhancing customer satisfaction and loyalty.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, concerns, and feedback.
- Build and maintain strong, long-lasting client relationships.
- Respond promptly to customer complaints and ensure resolution within agreed timelines.
- Conduct regular follow-ups with customers to ensure satisfaction and identify upsell opportunities.
- Maintain accurate records of customer interactions, transactions, feedback, and complaints.
- Assist in onboarding new clients and ensuring smooth transitions.
- Collaborate with sales and operations teams to meet customer expectations.
- Analyze customer behavior and trends to recommend improvements in service delivery.
- Provide reports and insights to management on customer needs and satisfaction levels.
Requirements & Qualifications
- Bachelor’s Degree in Business Administration, Marketing, or related field.
- Minimum of 1–2 years of proven experience in customer service, client support, or relationship management.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Good knowledge of CRM tools and Microsoft Office (Excel, Word, Outlook).
- Customer-centric mindset with a positive and professional attitude.
- Must reside in Ibadan or be willing to relocate.
Salary
- N150,000 Net Monthly.
Application Closing Date
31st August, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Customer Relationship Officer – Ibadan” as the subject of the email.