Customer Relationship Officer (Oyo) at Ascentech Services Limited

Ibadan, Oyo

Ascentech

Company Info

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria.

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

Job Title: Customer Relationship Officer

Location: Ibadan, Oyo

Employment Type: Full-time

Job Summary

  • We are seeking a passionate and result-oriented Customer Relationship Officer to join our team in Ibadan.
  • The ideal candidate will be responsible for building and maintaining strong relationships with clients, resolving issues efficiently, and enhancing customer satisfaction and loyalty.

Key Responsibilities

  • Serve as the primary point of contact for customer inquiries, concerns, and feedback.
  • Build and maintain strong, long-lasting client relationships.
  • Respond promptly to customer complaints and ensure resolution within agreed timelines.
  • Conduct regular follow-ups with customers to ensure satisfaction and identify upsell opportunities.
  • Maintain accurate records of customer interactions, transactions, feedback, and complaints.
  • Assist in onboarding new clients and ensuring smooth transitions.
  • Collaborate with sales and operations teams to meet customer expectations.
  • Analyze customer behavior and trends to recommend improvements in service delivery.
  • Provide reports and insights to management on customer needs and satisfaction levels.

Requirements & Qualifications

  • Bachelor’s Degree in Business Administration, Marketing, or related field.
  • Minimum of 1–2 years of proven experience in customer service, client support, or relationship management.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Good knowledge of CRM tools and Microsoft Office (Excel, Word, Outlook).
  • Customer-centric mindset with a positive and professional attitude.
  • Must reside in Ibadan or be willing to relocate.

Salary

  • N150,000 Net Monthly.

Application Closing Date
31st August, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Customer Relationship Officer – Ibadan” as the subject of the email.

    Other Jobs Listed By the Company.

    Ascentech

    Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. | Lagos

    24 Views

    July 3, 2025