Customer Representative at Startup Soar

Startup Soar (Recruitment Services) – Our client is a fast-growing restaurant based in Lokoja, known for its commitment to excellence, innovation, and culinary artistry. With a loyal and growing customer base, the restaurant offers a welcoming and vibrant atmosphere, ideal for food lovers and culinary creatives alike. They are passionate about delivering memorable dining experiences and are seeking individuals who share this vision.

Job Title: Customer Representative

Location: Lokogoma, Lokoja – Kogi

Employment Type: Full-time

Job Description

• We are looking for a friendly, articulate, and customer-focused Customer Representative to serve as the first point of contact for our guests.
• This person will play a vital role in ensuring customers have a positive experience from the moment they step in, managing queries, resolving concerns, and maintaining the restaurant’s high service standards.
• If you love interacting with people and thrive in a fast-paced environment, this role is for you.

Key Responsibilities

• Greet customers warmly and professionally as they arrive.
• Assist guests with seating, ordering, and general inquiries.
• Handle reservations and manage waitlists when necessary.
• Resolve customer complaints or concerns promptly and politely.
• Provide accurate information about menu items, specials, and promotions.
• Coordinate with kitchen and service staff to ensure smooth customer service.
• Maintain a clean and welcoming reception and dining area.
• Record and relay customer feedback to management.
• Support team members with tasks as needed during peak hours.

Requirements

• Candidates should possess a B.Sc or HND in Business Administration, Communication, Marketing, and other related fields.
• 3–4 years of experience in customer service, hospitality, or a front desk role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first attitude.
• Ability to remain calm and composed under pressure.
• Well-groomed appearance and friendly demeanor.
• Basic computer skills for handling reservations and records.
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• A team player who is passionate about creating great experiences for customers.

Compensation and Benefits

• Competitive salary based on experience and performance
• Free accommodation for 3–4 months upon resumption
• Free meals will be provided to staff
• Career advancement opportunities within a fast-growing brand
• Supportive, inclusive, and customer-driven work culture
• On-the-job training and professional development opportunities

Application Closing Date
31st July, 2025.

How to Apply: Interested and qualified candidates should send their CV and a brief Cover Letter to: [email protected] using “Application for Customer Representative Position” as the subject of the mail.

Note: Only shortlisted candidates will be contacted.