Customer Retention Manager at FairMoney

Abuja (FCT)

Company Info

Large organization

200 + Employees



FairMoney is constructing the top mobile bank for developing markets. The program is presently being expanded to Western Africa and South-East Asia as we provide other financial services (current account, savings, debit card). We began with a digital microcredit application for Android.

Title: Customer Retention Manager

Location: Abuja (FCT)

Job type: Full time

Department: Sales


  • We are seeking a passionate and experienced Customer Retention Manager to join our team. As a credit-led mobile banking platform for emerging markets, FairMoney has quickly established itself as a leader in Nigeria and India.
  • Since our launch in 2017, we have raised close to €50m from global investors like Tiger Global, DST & Flourish Ventures. We are focused on providing financial services to the underbanked population in emerging markets while offering an intuitive and customer-centric experience.
  • Our ideal candidate is someone who has a strong background in customer retention and engagement, understands customer behavior, and has a deep knowledge of the financial industry.
  • This is an exciting opportunity to work for a fast-growing company that is changing the industry and has an ambitious growth plan.
  • If you are looking to make a significant impact while working in a dynamic and fun environment, this is the role for you!


  • Develop customer retention strategies and programs across all markets where FairMoney operates to increase engagement and loyalty amongst our customers
  • Analyze customer behavior and data to identify trends and build relevant retention strategies
  • Develop and implement effective communication plans to engage and interact with customers through various channels, including email, SMS, in-app notifications, social media, etc.
  • Build and maintain close relationships with internal stakeholders and cross-functional teams to achieve common objectives and meet customer retention goals
  • Leverage marketing automation platforms and customer database to maximize customer retention and engagement
  • Collaborate with product teams to improve customer experience and identify opportunities to solve customer pain points and improve brand loyalty
  • Participate in customer research and feedback activities to gather insights and identify opportunities to improve retention efforts


  • Bachelor’s Degree in Marketing, Communications, Business Administration, or a related field
  • 5+ years of experience in customer retention and engagement, and/or loyalty programs
  • Experience working in the financial services industry is a plus
  • Excellent analytical and quantitative skills with a strong understanding of customer data and behavior
  • Strong communication skills, both written and verbal, with the ability to build relationships across teams and stakeholders
  • Experience with marketing automation tools and CRM platforms
  • Proven track record of developing and implementing customer engagement and retention strategies and tactics
  • Ability to work independently, prioritize tasks, and manage multiple projects at once.


  • Private Health Insurance
  • Paid Time Off
  • Pension Plan
  • Work From Home
  • Training & Development

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

Recruitment Process

  • Screening call with a member of the recruitment team for 30 minutes

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