Customer Satisfaction Representative at Amo Byng Nigeria Limited

Amo Byng Nigeria Limited is a leading producer of animal feed in Nigeria. We have factories located in Awe, Oyo State; Jos, Plateau State,Our products comprise of crumble, pellets, and mash made with high-quality ingredients and formulated to meet the nutritional needs of different types of poultry and other livestock.

Title: Customer Satisfaction Representative

Location: Awe, Oyo

Employment Type: Full-time

Job Purpose

• Develop and manage the sales budget, ensuring that expenses are within budget and revenue targets are met.
• Develop and execute sales strategies to achieve sales targets within the designated area.

Roles and Responsibilities

• Build and maintain strong relationships with key customers , including livestock and poultry farmers, distributors, and dealers.
• Identify and pursue new business opportunities to expand the customer base.
• Analyse market trends and customer needs to identify areas for growth and develop new products and services to meet those needs.
• Collaborate with the marketing team to develop effective marketing campaigns and promotional activities that support sales objectives.
• Monitor sales performance, analyse sales data, and generate reports to identify areas for improvement and implement corrective actions where necessary.
• Ensure customer satisfaction by providing excellent customer service, addressing customer concerns, and resolving any issues that may arise.
• Stay up-to-date with industry trends, competitors, and market conditions to inform business decisions and stay ahead of the competition
• Training of distributors and farmers on product knowledge and management from time to time with the focus on FIFO and feed expiration management.
• Ensure constant report on sales results
• Adherence to company safety requirement
• Ensure the success of all marketing programs

Required Skills and Competencies

• Ability to manage multiple responsibilities to completion with tight timelines
• Business planning and analysis
• Strong communication (verbal and written) skills
• People and time management
• Report writing and presentation
• Protection of Confidential Information
• MS Office Tools and Calendar Management
• Good negotiation skills.
• Knowledge of poultry business operations and experience with process improvement
• Excellent relationship management skills
• Problem-solving ability
• Lateral thinking skills.

Expected Behavioral Competencies:

• Resourcefulness,Dependability, Passion
• Integrity, Promptness, Accountability
• Image/brand representation of the company

Qualifications

• Bachelor’s Degree in Animal Science, Business Administration, Marketing, Agriculture, or related field.
• Additional certifications or courses in Sales management or poultry farming can be advantageous.
• Minimum of 2 years of experience in sales management, preferably in the sales of poultryfeed industry. Experience in managing sales budgets and achieving revenue targets is essential.
• Proven track record of developing and executing successful sales strategies to achieve targets. Strong negotiation skills and ability to build and maintain relationships with key customers, distributors, and dealers.

Deadline: 9th July, 2024.

How to Apply: Interested and qualified candidates should send their applications to: [email protected] using the job title as the subject of the mail.