Customer Satisfaction Representative at DSL Pharma – 2 Openings

DSL Pharma is a manufacturing company that is currently focused on providing cutting edge veterinary and pharmaceutical solutions, customized to meet the daily needs of her end users. We manufacture different drugs for improve livestock’s health. Our product is specially tailored to suit the environmental sustainability of livestock’s within Nigeria.

Job Title: Customer Satisfaction Representative

Locations: Lagos & Ogun

Employment Type: Full-time

Job Purpose

• To drive revenue growth by ensuring customer satisfaction through effective sales, relationship management, and after-sales support across the South West region.
• The role combines direct selling with proactive customer engagement to retain and grow the customer base.

Key Responsibilities

• Actively promote and sell the company’s products and solutions to existing and prospective customers in the region.
• Build and manage strong relationships with customers, distributors, and key accounts.
• Conduct field visits, customer check-ins, and service follow-ups to ensure satisfaction and repeat business.
• Respond promptly to customer inquiries, complaints, and service issues, ensuring resolution within defined timelines.
• Educate customers on product usage, features, and value propositions.
• Monitor customer buying patterns and provide insights to improve sales strategy and service delivery.
• Work with the logistics and supply chain team to ensure timely delivery and resolve delivery challenges.
• Conduct market intelligence activities to understand customer needs, competitor offerings, and market trends.
• Track sales targets and performance metrics; submit weekly and monthly reports.
• Represent the company at trade shows, customer forums, and regional product activations.
• Promote brand loyalty through customer engagement programs and feedback collection.

KPIs:

• Monthly sales targets achieved
• Customer retention rate
• Customer satisfaction feedback scores
• Resolution time for complaints
• Market coverage and new accounts opened

Requirements

• B.Sc./HND in Marketing, Business Administration, Agricultural Science, or related discipline.
• Minimum 2–3 years’ experience in sales, account management, or customer-facing roles.
• Experience in the agro-allied, FMCG, or pharmaceutical sector is a plus.
• Strong interpersonal, negotiation, and persuasive communication skills.
• Ability to travel extensively within the South West.
• Proficient in MS Office; CRM or sales reporting tools is an added advantage.

Core Competencies:

• Customer-centric mindset
• Strong sales and negotiation ability
• Self-motivated with fieldwork discipline
• Problem-solving and conflict resolution
• Team collaboration and communication

Application Closing Date
12th August, 2025.

How to Apply: Interested and qualified candidates should send their applications to: [email protected] using the Job Title as the subject of the email.