Customer service Advisor at 1010 A-Mart

Nigeria

Company Info

1010 A-Mart is a registered online mall that sells various affordable items ranging from food items, beauty and health products, cosmetics, fashion items and other products for standard Living.

Title: Customer service Advisor

Location: Lagos (Remote)

Job Description

  • A Customer Service Advisor, or Customer Service Assistant serves as the first point of contact for customers seeking to obtain advice from a company or organisation.
  • Their primary duties include answering customer enquiries, making product recommendations or suggestions and providing information about services or products.

Responsibilities
A Customer Service Advisor’s primary goal is to resolve all customer queries and ensure that customers are satisfied with the company’s service or products. Their main duties and responsibilities include:

  • Responding to customer complaints
  • Escalating problems to the technical team or other members of the product team
  • Updating customer information in the company database
  • Providing information about new and existing products and services
  • Tracking and processing new orders and refunds
  • Making sales and processing payments, when necessary
  • Performing administrative tasks as assigned by the Supervisor.

Requirements

  • Candidates should possess a B.Sc / HND qualification with a minimum of 1 year work experience
  • A PC/ smartphone
  • A stable internet connection
  • Knowledge of communication tools like slack,teams etc.

Experience:

  • Experience working in a customer service role is desirable but not necessary as there will be training before and on the job.

Skills:
Successful Customer Service Advisor candidate will have various prerequisite skills and qualifications that include:

  • Excellent verbal and written communication skills
  • Active listening skills
  • Patience and the ability to remain calm in stressful situations
  • Excellent interpersonal skills
  • Ability to accept criticism
  • Sales and persuasive skills
  • Attention to detail.

Deadline: 31st August, 2022.

How to Apply: Interested and qualified candidates should send their CV and Cover Letters to: ten10mart@yahoo.com using the Job Title as the subject of the mail.

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